---
title: Resources for Just-in-Time Data Governance / Data Intelligence and Help Desk / Customer Service Approach
description: IData Blog | Just-in-Time Data Governance and Data Intelligence Resources and Customer Service Approach
image: https://blog.idatainc.com/hubfs/StockSnap_T8JB5N55MP_JITDGStopWatch_BP.jpg
---

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# Resources for Just-in-Time Data Governance / Data Intelligence and Help Desk / Customer Service Approach

## Resources for Just-in-Time Data Governance / Data Intelligence and Help Desk / Customer Service Approach

[June 09, 2020](https://blog.idatainc.com/archive/2020/06) By  [Jim Walery](https://blog.idatainc.com/author/jim-walery)  In [data](https://blog.idatainc.com/tag/data), [governance](https://blog.idatainc.com/tag/governance), [idata](https://blog.idatainc.com/tag/idata), [JIT](https://blog.idatainc.com/tag/jit), [just](https://blog.idatainc.com/tag/just), [time](https://blog.idatainc.com/tag/time), [Data Cookbook](https://blog.idatainc.com/tag/data-cookbook), [approach](https://blog.idatainc.com/tag/approach), [intelligence](https://blog.idatainc.com/tag/intelligence), [resources](https://blog.idatainc.com/tag/resources), [service](https://blog.idatainc.com/tag/service), [customer](https://blog.idatainc.com/tag/customer), [help](https://blog.idatainc.com/tag/help), [desk](https://blog.idatainc.com/tag/desk)

We are firm believers that organizations should practice **just-in-time data governance** (or just-in-time data intelligence) which has an empowered committee to handle policy and vision as well as empowered individuals (data stewards) to handle simple and small day-to-day data governance tasks.  This blog post will cover the goals of just-in-time data governance and additional resources for you to access.  Also any resources regarding help desk or customer service approach to data governance / data intelligence will also be listed.

![StockSnap_T8JB5N55MP_JITDGStopWatch_BP](https://blog.idatainc.com/hs-fs/hubfs/StockSnap_T8JB5N55MP_JITDGStopWatch_BP.jpg?width=454&name=StockSnap_T8JB5N55MP_JITDGStopWatch_BP.jpg)

The goals of just-in-time data governance include:

- helping people and giving people access to the information they need to use data appropriately and effectively when they need it
- having [points of engagement](https://blog.idatainc.com/understanding-points-of-engagement) as well as supporting direct and immediate involvement of all necessary data stakeholders, where needed in the data processes
- providing data users ways to report problems or request information
- establishing data governance processes that foster collaboration, communication, and sharing
- creating tools (such as workflows) that notify and alert people when there are changes to data that have impact on their work
- focusing on facilitating the use of data not stopping the use by providing guidance
- keeping it simple by not creating complicated processes or unnecessary layers of approvals

If you would like additional information on just-in-time data governance and data intelligence, then please check out these resources:

- [Blog Post: Taking a Help Desk, Customer Service, and Just-in-Time Approach to Data Governance and Data Intelligence](https://blog.idatainc.com/help-desk-customer-service-just-in-time-approach)
- [Blog Post: Help Desk Approach to Data Governance](https://blog.idatainc.com/help-desk-approach-dg)
- [Blog Post: Taking a Customer Service Approach to Data Governance](https://blog.idatainc.com/dg-customer-service-approach)
- [Blog Post: What is Just-in-Time Data Intelligence?](https://blog.idatainc.com/what-jit-di)
- [Blog Post: Succeed with Just-in-Time Data Governance](https://blog.idatainc.com/succeed-with-just-in-time-data-governance)
- [Blog Post: Pragmatic Data Governance with Just-in-Time Data Governance](https://blog.idatainc.com/part-ii-just-in-time-data-governance)
- [Blog Post: Agile Just-in-Time Data Governance is the Way to Go](https://blog.idatainc.com/agile-jit-dg)
- [Video: Goals of Just-in-Time Data Governance](https://youtu.be/yD5rGPdylwU)
- [Video: What is Just-in-Time Data Governance](https://youtu.be/QHUGE9IOxos)
- [Points of Engagement and Data Help Desk](https://youtu.be/Ps3cCPgXp5w?si=jHcvV5fUaQw98Ab2)
- [Video: Use Case Examples for Just-in-Time Data Governance](https://youtu.be/fAZkgBQs8_U)
- [Video: Just-in-Time Data Governance is Like Advising for Students](https://youtu.be/DIKOxpLU6Ac)
- [Video: Just-in-Time Data Governance Processes](https://youtu.be/DeXBOYs36RA)
- [Video: Just-in-Time Data Governance Points of Entry](https://youtu.be/97pPvgyzF8o)
- [Recorded Webinar: How a Customer Service Approach to Data Governance Can Save You Time](https://go.idatainc.com/rw-customer-service-approach)
- [Recorded Webinar: Data Governance Best Practice: Just-in-time Data Governance](https://go.idatainc.com/rwbr-jitdg)
- [Recorded Webinar: Just in Time Data Governance](https://go.idatainc.com/rw-jit-dg)
- [Recorded Webinar: Just-in-Time Data Governance and Work Flows](https://go.idatainc.com/rw-jit-dg-workflows)

Just-in-time, customer service approach, and help desk approach data governance and just-in-time data intelligence is the way to go.  Hope that these resources help you and your organization.  All our data governance resources (blog posts, videos, recorded webinars, etc.) can be accessed from our [data governance resources page](http://www.datacookbook.com/dg).

IData has a solution, the [Data Cookbook](http://www.datacookbook.com/tour/), that can aid the employees and the organization in its data governance, data intelligence, data stewardship and data quality initiatives. IData also has experts that can assist with data governance, reporting, integration and other technology services on an as needed basis. Feel free to contact us and let us know how we can assist.

 [![Contact Us](https://no-cache.hubspot.com/cta/default/4171032/6765be6f-f024-407e-aadb-a1418a68ab0f.png)](https://cta-redirect.hubspot.com/cta/redirect/4171032/6765be6f-f024-407e-aadb-a1418a68ab0f)

Photo Credit StockSnap\_T8JB5N55MP\_JITDGStopWatch\_BP #B1110

![Jim Walery](https://app.hubspot.com/settings/avatar/e2a751ec95ddcd02d65a750bc8aea9dc)

##### About the Author

Jim Walery is a marketing professional who has been providing marketing services to technology companies for over 20 years and specifically those in higher education since 2010. Jim assists in getting the word out about the community via a variety of channels. Jim is knowledgeable in social media, blogging, collateral creation and website content. He is Inbound Marketing certified by HubSpot. Jim holds a B.A. from University of California, Irvine and a M.A. from Webster University. Jim can be reached at jwalery\[at\]idatainc.com.

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